Online banking help centre

• For web browser: Navigate to www.visioncu.ca and click Sign In
  For apps: Download the Vision CU mobile app from the Apple App store or the Google Play store, or use the links found at the bottom of this page.
• Open the app and then tap Sign In
• Enter your 19-digit debit card number (or the Online Banking Access Only card number) and click Continue

• Enter your date of birth
• Enter either your mobile phone number or email address and then tap Confirm
• You will receive a One-Time Passcode to the mobile phone number or email address you entered in the previous step
• When you receive the passcode, enter it in the space provided. (If your code expires before you can enter it, just tap 'Resend code' and you will be sent a a new code). Then tap Confirm
• You should now see a green 'Confirmed' under your contact information. Then tap Continue

• Set up a Username: Choose your name carefully as you cannot change it later. (Please do not use your 19-digit debit card number or Online Banking Access Only number. If someone else has already chosen the username you want, you will be prompted to choose a different one.)
• Enter a secure password that you can remember. (It should be at least 10 characters, include at least 1 uppercase letter, 1 lowercase letter and 1 number).
• Re-type your password
• Check the box accepting the Direct Service Agreement and then tap Continue
• Double check that all the details you entered are correct and then tap Create User Profile

• Tap Proceed to sign in
• Enter your new username and then tap Continue
• Enter your new password and then tap Continue

Simplify your login experience by setting up your phone’s biometric login features (if applicable).

1. Follow your device’s instructions for turning on Fingerprint ID/Touch ID or Face ID
2. Log in to the Vision Mobile app
3. From the Dashboard, tap More>Security Settings>Biometric Authentication
4. Click set up Fingerprint/Touch ID or Face ID

No, the good news is now you can log in with the use of your personal username instead of having to remember a 19-digit card number. In fact, that unique username is what you should always use going forward once you've logged in the first time. 

You can access the Vision Credit Union app by searching for "Vision Credit Union mobile banking app" in the App Store or in the Google Play Store, or click on the links below from your mobile device.

1. To update your home address, phone number(s) and email address yourself, we need to have either your mobile phone number or your email address in our system.
   • In the web browser: Select My Vision, then under Settings>Contact Details
   • In mobile banking, on the main Dashboard screen, select More>Profile>Contact Details

• The cheque can’t be drawn on the same account the funds are coming out of
• The cheque can’t be post-dated, stale-dated or altered
• Deposits need to be in Canadian funds drawn on a Canadian financial institution
• All deposits should be payable to, and endorsed by, the account holder
• The limit is $500,000 per cheque
• Keep remotely deposited cheques in a safe place for 90 days, then destroy them 

What you do:

1. Sign in to the Vision Credit Union mobile app, on the main Dashboard, tap Mobile Deposit
2. Select the account in which you’d like to deposit your cheque, and enter the cheque amount
3. Using your device, take a picture of the front and back of your cheque
4. Confirm deposit details

The default transaction history only appears as one month in the app.

To review transaction history past 30 days, on the main Dashboard, go to Activity>View Transactions>Choose the Account
On the top right hand corner, tap the Magnifying Glass icon
Select the date range you'd like to view
Then select Apply Filter
Note: the transaction history only goes back two years

Forgot your password? No problem. Follow these steps to reset it on the mobile app or web browser.

For web browser: on the Sign On screen, click Forgot Username or Password? Choose Forgot Password?

For mobile app: on the Sign On screen, tap on Sign In, tap on Forgot Username or Password?, choose Forgot Password?

Enter your username
Enter your phone number (email cannot be used at this time)
Follow the instructions that are texted to you

1. On the sign in screen, click Forgot Username or Password?
2. Choose Recover Username
3. Enter your email or phone number, click Continue
4. Enter the one-time passcode (OTP) and click Continue
5. A listing will display, select the username from the list, click Continue
6. Enter your current password, click Continue
7. A message will display stating that the username was sent to the provided contact (either cell or email)
8. You will receive an email or text with the username

1. On the sign in screen, tap on Sign In, then tap on Forgot Username or Password?
2. Choose Recover Username
3. Enter your email or phone number, click Confirm
4. Enter the one-time passcode (OTP) and click Confirm
5. Click Continue
6. A listing will display, select the username from the list, enter your password
7. Click Continue
8. A message will display stating that the username was sent to the provided contact (either cell or email)
9. You will receive an email or text with the username
   

• Transfers between your accounts (immediate, recurring, scheduled)
• Transfer to another Vision CU member (immediate, recurring, scheduled)
• Transfers to loans (immediate, recurring, scheduled)
• Bill payments (recurring)
• Transfers to TFSA and RRSP savings accounts (immediate, recurring, scheduled)
• Interac e-Transfers® (send or request money)

1. Select Transfers & Payments
2. Go to Transfers and then Transfer Funds
3. Select Transfer to Account from the dropdown, or select another Vision member and enter the account number
4. Enter the amount
5. Enter a memo (optional)
6. Select Continue
7. Review the details and select Continue
8. Click the Favourites icon (heart with plus [+] symbol)
9. Enter the favourite name
10. Select Add to Favourites
    

1. On the Main Screen, select the Favourite icon (heart)
2. Select Favourite Transactions
3. Click on the Use icon
4. Verify the details and make any changes
5. Click Continue

1. Sign in.
2. If you're using a web browser, click Transfer & Payments, under Payments, select Manage Payees. If you're using mobile apps, on the main Dashboard screen, select More>Manage Payees
3. Click the + symbol if you're using our mobile apps, or the Add payee button if you're using a web browser
4. Search for the vendor name, enter your payee account number and confirm your payee details
5. This request requires an additional security step. Select how you want to receive your confirmation code
6. Enter the confirmation code you received to confirm that you want to add this bill payee and click Continue

1. Sign in
2. If you’re using a web browser, click Transfers & Payments, under Payments select Pay Bills. If you're using the mobile banking app, on the main Dashboard screen, select Pay Bills icon
3. Choose the account you’d like to pay from. If you’re using our app click Add Payment
4. Select the bill vendor and enter the payment amount
5. Change the payment date if you wish to schedule the bill payment for a future date
6. Click Continue when you’re done and confirm your payment
7. Click Add Payment if you’re using our app, click Continue and confirm your payment

Simply use the “Schedule recurring payments” option to set up recurring payments in a web browser or in the mobile banking app. 

1. Sign in
2. If you’re using a web browser, click Transfers & Payments, under Payments select Pay bills and select Schedule Recurring Payment. If you're using the mobile banking app, on the main Dashboard screen, select Pay Bills>Recurring payments tab
3. Select the account you will use to pay your bill
4. Specify the vendor, amount, frequency of the payment and start and end date
5. Confirm your payment

If you have made a bill payment in error, you are able to cancel the payment yourself in the Schedule Payment menu. The cancellation must be completed prior to approximately 10:00 p.m. the same day.

1. Sign in
2. If you’re using a web browser, click Transfers & Payments, under Payments select View Scheduled Payments. If you're using the mobile banking app, on the main Dashboard screen select Activity>View Scheduled Payments
3. Select the account the bill payment was made from
4. Select the payment you would like to delete
5. Confirm payment to be deleted

Your Interac e-Transfer®  profile only needs to be set up once, and only if you have never used any e-Transfer functionality at Vision Credit Union.

To create your Interac e-Transfer profile:

1. Sign in
2. If you are using a web browser, go to Transfers & Payments>Interac e-Transfer>Profile Settings. If you are using the mobile banking apps, on the main Dashboard, select More>Interac e-Transfer Settings>Profile Settings
3. You will be asked to confirm your information – name, email, mobile phone. Click Continue.
4. Verify your details and click Continue.
5. Enter the one-time password you received at your mobile devices (text message) or email address. Click Continue.

You will be able to send an Interac e-Transfer, as well as request money, from someone in your e-Transfer contact list. To add someone to your contact list:

1. Sign in
2. If you’re using a web browser, click Transfers & Payments, under Interac e-Transfer select Manage Contacts. If you're using the mobile banking app, from the main Dashboard screen, select More>Interac e-Transfer Settings>Manage Contacts
3. Click the + symbol if you’re using our mobile banking app, or the Add contact button if you’re on the web browser
4. Enter the recipient’s name, email address and/or mobile phone number and notification method
5. Enter a security question that the recipient will know the answer to, as well as the security answer he or she must provide to receive and deposit the money
6. Confirm your contact details
7. This request requires an additional security step. Select how you want to receive your confirmation code
8. Enter the confirmation code you received to confirm that you want to add this recipient and click Continue

1. Sign in
2. If you're using a web browser, click Transfers & Payments, under Interac e-Transfer, select Request Money. If you're using the mobile banking app, on the main Dashboard screen, select the Move Money>Interac e-Transfer>Request
3. Complete the information on the Request Money screen
4. Click Continue
5. Click Continue on the confirmation screen

1. When someone sends a Request Money, you will receive a notification through email or text message
2. Click on the link to access a secure Interac website. You will be taken to the Interac website and asked to select your financial institution
3. Sign in to a web browser or mobile banking app
4. Select the account you would like the funds to be debited from and click Continue
5. Select Continue on the confirmation screen
6. This request requires an additional security step. Select how you want to receive your authentication code
7. Enter the confirmation code you received and click Continue

You can cancel pending e-Transfer transactions.

1. Sign in
2. If you’re using a web browser, click Transfers & Payments, under Interac e-Transfers select History. If you're using the mobile banking app, on the main Dashboard screen, select More>Interac e-Transfer Settings>History
3. Click on the Pending transactions tab, choose the pending transfer you want to cancel and click the Cancel or “X” button
4. Click Continue and confirm transaction details

1. Sign in
2. If you’re using a web browser, click My Vision, under Alerts select Account. If you're using the mobile banking app, on the main Dashboard select More>Alert Settings>Account Alerts
3. Select the type of alerts you would like to receive and how you would like to receive them
4. Save and you’re done.

1. Sign in
2. If you're using a web browser, click My Vision, under Settings select Password. If you're using the mobile banking app, on the main Dashboard screen select More>Security Settings>Password
3. Enter your current password
4. Enter a new password (following the password rules provided)
5. Re-enter password for verification
6. Click Continue
7. Click Continue on the confirmation screen
8. This requires an additional security step. Select how you want to receive your authentication code
9. Enter the confirmation code you received and click Continue
10. Message will display that your password change has been successful

Simplify your login experience by setting up your phone’s biometric login features (if applicable).

1. Follow your device’s instructions for turning on Fingerprint ID/Touch ID or Face ID
2. Sign in to the mobile banking app
3. From the main Dashboard screen, select More>Security Settings>Biometric Authentication
4. Click Set up Fingerprint ID/Touch ID or Face ID

One-time security codes provide an additional layer of protection that safeguards sensitive information and certain online banking activities. It’s a numeric security code (up to 7 digits) that you will receive via text message to your mobile phone or to your email address when you perform certain activities.  The code is time sensitive and valid only for a limited amount of time. Here are some examples of when one-time passcodes are used:

• First time you sign in to online banking
• Add a new bill vendor
• Update contact information
• Change or reset your password
• Transfer funds to another Vision CU member
• Add an Interac e-Transfer® contact/recipient

1. Use the Forgot Username or Password? link on the page where you sign in
2. Choose Recover Username
3. Provide the identification details requested to recover your username
4. Select the identification method you'd like use, either the email address or mobile phone number you used to set up your profile
5. Click Continue
6. You will receive a one-time passcode (OTP) to either the email or mobile phone number you selected
7. Enter the OTP and then enter your password
8. Your username will be sent to either the email or mobile phone number you selected

A delegate is a person who may not be a member of the credit union and is appointed by a signer to view and/or perform transactions on the signer's business accounts. The delegate is managed by the signers on the account and not by the credit union.

The signer will set up a delegate’s username, as well as assign Read-only or Initiator access. This transaction requires the signer enter a one-time passcode (OTP) before it can be completed.

A temporary password will be generated and sent to the delegate by email or cell phone. The signer will need to notify the delegate of the username that has been set up.

Check out our short video on how to set up delegates for your business account.

CRA payments can only be made via a web browser and not on mobile banking apps.

1. Sign in
2. Select Transfer & Payments, under Payments select Pay corporate taxes

Check out this short video on how to make business tax payments.

There are two options to connect to Quicken/QuickBooks. You will be able to log into QuickBooks or Quicken and link your Vision CU online banking login information.

If you do experience any issues linking your Vision CU online banking login information to QuickBooks or Quicken, please contact your branch.

Another option is to manually export your transaction history from your online banking and import it into your bookkeeping program.

To export your transaction history:

1. Sign in
2. Select Accounts>View Transactions
3. Choose the account you want the history from
4. Click the Filter button (magnifying glass) and select the desired date range
5. Click Filter button
6. Scroll to the bottom of the page, and click Export
7. The Export feature will give you several options (CSV, Microsoft Money, PDF, QuickBooks, Quicken, Sage 50, Xero)
8. Choose the appropriate option and click Export. The transaction history will be exported to a file compatible with the chosen option
9. Save the export and upload into your bookkeeping program

1. Go to My Vision>Settings>Profile Details
2. Choose Add Photo to use a picture you have saved on your computer
3. When you're finished, choose Save on your computer

1. Simply tap on the Profile icon then choose Customize Pictures
2. You have the option to use the camera on your device to take a new photo, just tap on Take Picture, or choose Add Photo to use a picture you have saved on your device.

1. Sign in
2. Go to Accounts, then Customize Accounts
3. Tap on the star icon beside the account you want to make your main or default account. This will be the account which will be visible on the main page of your digital banking, and transactions will default to this account
4. Change the name of an account using the pencil icon beside the account. Enter a new name for the account, then Save
5. Hide any accounts you don't want to show in your account listing using the toggle button under Visible
6. To change the order of accounts in your list Click and Hold the 3 lines beside the account you would like to move, drag it to the place in the list where you would like it
7. Click Save

1. Go to More>General Settings>Customize Accounts
2. Tap on the star icon beside the account you want to make your main or default account. This will be the account which will be visible on the main page of your digital banking, and transactions will default to this account
3. Change the name of an account using the pencil icon beside the account. Enter a new name for the account, then Tap the green checkmark

1. Sign in
2. Go to Accounts, then Favourite Transactions
3. To rename or add a picture to help identify your favourite transaction, click Edit beside the transaction you'd like to customize
4. Choose Add Photo to use a picture you have saved on your computer, navigate to the photo you'd like to use and select it
5. Click Save

1. Go to More>General Settings>Favourite Transactions
2. Select transaction you'd like to customize, then choose Edit
3. You have the option to select Camera on your device to take a new photo, or choose Add Photo to use a picture you have saved on your device
4. Change the name of your favourite transaction (if desired)
5. Click Save

1. Sign in
2. Go to Accounts>Cheques>Download Void Cheque
3. Choose the account you would like to use your void cheque
4. Choose Export. This will export your void cheque to a .PDF document which you can then print, save, or send by text message or email.

1. Go to Activity>Download Void Cheque
2. Choose the account you would like to use your void cheque
3. Choose Export. This will export your void cheque to a .PDF document which you can then print, save, or send by text message or email.

1. Sign in
2. Go to Accounts, then choose View Transactions
3. Select an account. You can filter to select a date range for the transactions you would like to view
4. Choose Export
5. Select the export format (ie. CSV, PDF, Quicken, QuickBooks)
6. Select Export

1. Go to Accounts
2. Select an account. Use the magnifying glass to filter the date range
3. Tap on the three dots on the screen
4. Choose Share 
5. On the Share screen, select Share which will allow you to choose how you would like to send the PDF document (ie. text message, email, etc.)
   

1. More>General Settings>Widget Settings
2. Turn on the Favourites toggle button, tap the '+' sign beside Add Favourites
3. Select the favourites you would like to add to the widget. You can add up to 4 favourite transactions
4. Tap the Add to Widget button at the bottom of the screen. Your favourite transactions will now appear in a list under Favourites
5. Reorder the favourites by pressing and holding the 3 lines to the right of one of the favourites, then moving it to place where you would like it in the list

1. Turn on the Account balances toggle button
2. Tap the '+' sign beside Add Account
3. Give the account a name which will show in your widget
4. Choose the chequing account
5. Choose the visibility for your account
6. Choose the balance to display for your account
7. Tap the Add to Widget button at the bottom of the screen when finished

1. Log into the app on your smartphone
2. Go to the More>General Settings>Widgets
3. Use the Favourites toggle button to turn on your favourite transactions
4. Tap the '+' sign beside Add Favourites
5. Select the favourites you'd like to add to the widget
6. When finished, tap Add to Widget

1. Use the Account Balances toggle button to turn on this feature
2. Tap the '+' sign beside Add Account
3. Give your account a name that will show in your widget
4. Choose the chequing account
5. Choose the balance display for your account
6. Choose the visibility for your accounts
   
7. Tap the '+' sign at the top of the screen when finished