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Browser Requirements

For optimal site functionality, improved performance and navigation, as well as safeguards against hackers and cyber attacks, we recommend using the latest supported browsers. Updating your browser to the latest version will ensure the best experience while using our services.

Windows and macOS

Mobile

  • Apple Safari on iOS
  • Google Chrome on Android

Most browsers offer automatic software updates. Some browsers will automatically update themselves without any intervention, whereas other browsers are upgraded when you run updates on your devices.

Note: Beta versions and technical previews are not supported. In downloading the supported required browsers, you acknowledge the sites are third party sites and we are not accountable for any failures of product of services offered or advertised on those sites.

Supported Standards

For our technically inclined users, the particular specifications that we support are XHTML 1.0 Transitional, CSS 1.0 and 2.0, DOM Level 1 and 2, and ECMA Script (JavaScript). The site will work using all the browsers that correctly implement these specifications.

128-Bit Secure Sockets Layer (SSL) Encryption

To access our services, your browser must also support 128-bit Secure Sockets Layer (SSL) encryption. All the browsers we support meet this requirement. If yours doesn't, please download the appropriate encryption support from your browser's supplier.

Cookies

To use our online banking services, you must enable your browser to accept cookies. Detailed information on our use of cookies is available in our Privacy Policy. For more information on enabling and disabling cookies, please refer to your browser's Help section or documentation.

JavaScript

To use our online banking services, you must change your browser and/or device settings to enable JavaScript. For more information on enabling JavaScript, please refer to your browser's Help section or documentation.

Hardware Configurations

We have no minimum hardware requirements; however, certain minimum requirements may be specified by the browser you are using.

Safe computing practices

While Xpress is a protected environment which meets the highest internet security standards, it is your responsibility to protect your information once it reaches your computer and take precautions to ensure your information remains safe and secure while performing transactions through electronic channels. This includes:

  • Never leaving your computer or wireless device unattended while logged into online banking;

  • Always exiting online banking using the Logout button;

  • Closing your browser if you step away from your computer or wireless device. Your browser may retain login information until you close it;

  • Always typing in the website address or use your bookmarks to access online banking;

  • Keeping your passwords private to prevent unauthorized individuals from accessing your information;

  • Disabling the automatic password save feature in your web browser and avoid using software that records your passwords so that you don't need to enter them the next time you access a website; (Need help disabling the automatic password save feature in your web browser? Find simple instructions here.)

  • Installing and maintaining up-to-date firewall, anti-virus and anti-spyware software on your computer or wireless device;

  • Keeping your software and operating system up-to-date. Vendors release security fixes for their software when a vulnerability or defect is discovered. Most of these are available from the vendor's website;

  • Do not use public computers (eg. Internet cafes or libraries) to access online banking because they could have viruses or malicious programs that record keystrokes, or capture usernames and passwords;

  • Do not open unknown email attachments, even if they come from someone you know. It's not enough to recognize the sender - you should also be aware of the source of the attachment;

  • Never send confidential information (such as account numbers of any type, card numbers, password, access code, etc.) via e-mail.

Protecting Your Smartphone

Browsing the web has never been easier - it's all at your fingertips. Smartphones let you surf, shop or bank wherever you are. Make sure your information stays secure while you're on the move by following these smartphone-safe browsing tips:

  1. Activate your phone's password feature, which locks the screen and prevents anyone but you from accessing your phone. Set up the password feature on your phone with a code that only you know.

  2. Don't connect to unknown networks through Wi-Fi hotspots to make financial transactions.

  3. Beware of smishing - that's phishing on phones through text messages. Never download media or images, or click on text message links that come from unrecognizable people or phone numbers. Never provide personal details or any account details using any form of electronic messaging because this is not a secure form of communication. If you are unsure, please contact us.

  4. Download apps exclusively from the official source for your smartphone's platform, such as the Android, Apple or BlackBerry stores.

  5. Install anti-virus software for your smartphone when available and update it frequently.

  6. Install location finding applications, which work with your phone's built-in GPS. These applications allow you to locate and/or remotely erase (or "wipe") data in your phone if it is lost or stolen.

  7. Update your smartphone's operating system as soon as newer versions are available.

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